Shipping policy
THE COOL CLUB SA
SHIPPING & DELIVERY POLICY
Effective Date: 1 November 2026
Thank you for shopping with The Cool Club SA!
We aim to make your shopping experience as convenient and hassle-free as possible. This Shipping and Delivery Policy explains how we process, dispatch and deliver orders placed through our online store.
All orders are subject to the terms outlined below and applicable South African consumer protection legislation.
1. DELIVERY METHOD
The Cool Club SA currently uses Aramex Store-to-Door courier services for deliveries within South Africa.
This service allows customers to have their orders delivered directly to their nominated delivery address.
All deliveries are subject to the availability and service coverage of Aramex in the relevant delivery area.
2. DELIVERY TIMEFRAMES
Our estimated delivery timeframe is 7–14 business days from the date your order has been processed and dispatched.
Please note:
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Business days exclude Saturdays, Sundays and South African public holidays.
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Delivery timeframes are estimates and are not guaranteed.
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Orders may require additional processing time before dispatch.
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Delivery times may vary depending on the customer's location, courier availability and operational circumstances.
Customers will receive delivery or tracking information where available once their order has been dispatched.
We recommend allowing the full estimated delivery period before contacting us about an order that is still within its expected delivery timeframe.
3. ORDER PROCESSING
Orders are processed after successful confirmation of payment.
The Cool Club will take reasonable steps to prepare and dispatch orders as quickly as possible.
Processing times may vary depending on:
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Order volumes.
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Product availability.
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Public holidays and weekends.
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Supplier or warehouse availability.
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Unforeseen operational circumstances.
An order confirmation email does not necessarily mean that the order has already been dispatched.
4. SHIPPING COSTS
Applicable shipping fees will be displayed at checkout before payment is completed.
Shipping costs may vary depending on:
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Delivery location.
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Courier service availability.
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Delivery requirements.
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Promotional offers or free-shipping campaigns.
Any applicable delivery charges will be communicated to the customer before the order is finalised.
5. TRACKING YOUR ORDER
Where tracking is available, customers will receive the relevant tracking information once their order has been dispatched.
Customers may use the tracking information to monitor the progress of their delivery through the applicable Aramex tracking service.
Please allow reasonable time for tracking information to become active after dispatch.
If you experience difficulties tracking your order, please contact us at:
Please include your order number so that we can assist you.
6. DELIVERY ADDRESSES
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that the following information is correct:
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Full name and surname.
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Contact telephone number.
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Street address and building number.
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Suburb and city.
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Postal code.
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Any additional delivery instructions.
The Cool Club SA cannot guarantee successful delivery where incorrect, incomplete or misleading delivery information has been supplied.
If a delivery address needs to be changed after an order has been dispatched, the change will be subject to courier approval and may result in additional delivery charges.
Customers should contact us as soon as possible if they identify an error in their delivery details.
7. FAILED OR UNSUCCESSFUL DELIVERIES
If a delivery attempt is unsuccessful, the courier may attempt redelivery or follow its applicable delivery procedures.
Customers are responsible for ensuring that someone is available to receive the delivery at the nominated address where required.
Where a delivery fails because of an incorrect address, unavailable recipient or other circumstances attributable to the customer, additional delivery arrangements or charges may apply.
Any additional charges will be communicated to the customer before being incurred.
Nothing in this section limits any delivery obligations imposed on The Cool Club under applicable consumer protection legislation.
8. DELAYED DELIVERIES
Although we aim to deliver all orders within 7–14 business days, delays may occasionally occur.
Possible causes include:
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Courier network delays.
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High seasonal order volumes.
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Public holidays.
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Severe weather conditions.
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Operational disruptions.
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Incorrect delivery information.
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Circumstances beyond our reasonable control.
If your order has not arrived within the estimated delivery timeframe, please contact us at:
We will make reasonable efforts to investigate the delay and obtain an update from the courier.
Where delivery is delayed beyond an agreed or applicable statutory timeframe, customers retain their rights under the Consumer Protection Act and other applicable legislation.
9. LOST OR DAMAGED PARCELS
If your order appears to be lost, or arrives visibly damaged, please contact us as soon as reasonably possible.
Email: thecoolclubSA@gmail.com
Please provide:
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Your order number.
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Your full name.
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A description of the issue.
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Photographs of any visible damage, where applicable.
We will investigate the matter with Aramex and take reasonable steps to resolve the issue.
Where The Cool Club is legally responsible for the loss or damage, we will provide an appropriate remedy in accordance with applicable South African consumer protection legislation.
10. RISK AND RESPONSIBILITY FOR DELIVERY
The Cool Club SA remains responsible for fulfilling its legal obligations relating to the delivery of goods.
We will take reasonable steps to ensure that orders are properly packaged, dispatched and delivered to the customer.
The use of an independent courier service does not remove any consumer rights or statutory obligations applicable to The Cool Club.
Where a parcel is lost, damaged or not delivered as required, the matter will be addressed in accordance with the Consumer Protection Act and applicable law.
11. INCORRECT OR MISSING ITEMS
If you receive an incorrect item or discover that part of your order is missing, please notify us at:
Please include your order number and a description of the issue.
We will investigate the matter and arrange an appropriate resolution in accordance with applicable South African consumer protection legislation.
12. DELIVERY OUTSIDE SOUTH AFRICA
Unless expressly stated otherwise on our website, The Cool Club SA currently delivers within South Africa only.
International delivery services are not guaranteed to be available.
Any future international delivery arrangements will be subject to separate shipping terms, customs requirements, import duties and applicable international regulations.
13. CONTACT INFORMATION
For all shipping, tracking and delivery enquiries, please contact:
THE COOL CLUB SA
Email: thecoolclubSA@gmail.com
Courier Partner: Aramex Store-to-Door
Estimated Delivery: 7–14 business days
Country: Republic of South Africa
14. CHANGES TO THIS SHIPPING POLICY
The Cool Club SA reserves the right to update or amend this Shipping and Delivery Policy from time to time.
Any updated policy will be published on our website with the revised effective date.
Any changes will remain subject to applicable South African legislation and will not remove consumer rights that have already accrued.
Thank you for shopping with The Cool Club SA. We appreciate your support and look forward to delivering your order!